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Vector (34) Dynamics 365 | SAP | Oracle
Certification NERC CIP | SOX | ISO 55001
Vector (37) Asset-Intensive Process Validation
Group (16) No-Code for Engineering and Operations Teams

Energy and Utilities ERP Failures Carry Operational
and Regulatory Consequences

A broken ERP workflow in energy and utilities can delay critical operations, increase outage risks, and impact
customers. As organizations modernize with S/4HANA, Oracle Fusion, and Dynamics 365, reliable testing becomes essential to ensure change without disruption. 

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Energy and utilities organizations cannot pause operations to test ERP releases. They need assurance that every change to the systems that manage assets, procurement, billing, and regulatory compliance has been validated against the operational consequences - before it goes live. 

Group (27)
Asset Management and Maintenance Workflows Drive Operational Risk

Enterprise Asset Management, Plant Maintenance, and Field Service processes in energy and utilities environments carry direct operational consequences. A failed preventive maintenance work order process, a broken spare parts procurement workflow, or a corrupted asset register update after an ERP release is not a testing problem. It is an asset reliability risk that regulators, grid operators, and customers will notice before the IT team does. 

How Avo helps

End-to-end validation of asset management, maintenance work order, and spare parts procurement workflows across SAP PM, Oracle EAM, Dynamics 365 Field Service, and connected SCADA and operational technology systems. 

Group (7)
SAP Fiori Modernization Disrupts Asset and Procurement Workflows

Many energy and utilities organizations are mid-way through SAP Fiori rollouts across Plant Maintenance, Materials Management, and Finance. Each Fiori wave replaces the classic SAP GUI transactions that operational teams have used for years and that existing test automation was built against. Maintenance notifications, purchase requisitions, goods receipt confirmations, and work order completions all sit inside Fiori applications that change with every update - invalidating automation built against the previous interface. 

How Avo helps 

Self-healing automation adapts to SAP Fiori interface changes automatically. Asset management and procurement process tests anchored to operational business logic - maintenance notifications, purchase order confirmation, goods receipt - survive each Fiori wave without requiring manual rework.

Revenue
Customer Billing and Revenue Assurance Across Complex Tariff Structures

Utility billing is among the most complex financial processing environments in any industry. Multi-rate tariffs, time-of-use pricing, demand charges, renewable obligation accounting, and complex regulatory pass-through mechanisms all create ERP configurations that change frequently and fail in ways that are invisible until a billing run produces incorrect charges - often thousands of them simultaneously. 

How Avo helps 

Automated validation of billing configuration, tariff calculation, revenue assurance, and financial reconciliation processes across SAP IS-U, Oracle Utilities, Dynamics 365, and connected metering and settlement platforms - before every billing cycle and every configuration change.

Vector (36)
Regulatory Compliance Across NERC CIP, SOX, and Environmental Reporting

Energy and utilities organizations carry overlapping regulatory obligations that change as policy evolves. NERC CIP imposes cybersecurity and operational controls requirements on bulk power systems. SOX requires demonstrable financial controls testing for publicly traded utilities. Environmental reporting obligations are growing with net-zero commitments. Every ERP release creates compliance exposure if the right processes are not validated with demonstrable evidence. 

How Avo helps 

Intelligent Quality Design and Governance embeds regulatory compliance priorities into test strategy. Every release is validated against NERC CIP controls, SOX-scoped finance processes, and environmental reporting workflows first. Audit-ready traceability and evidence are produced throughout every execution cycle.

Frame (2)
S/4HANA Migration and Digital Transformation Under Operational Constraints

S/4HANA migrations in energy and utilities environments must be delivered without operational disruption to assets that run continuously. Manual regression at program scale requires months of specialist consultant time. The functional experts who understand asset management, billing, and regulatory reporting processes are also the people who operate them - they cannot be fully consumed by testing during a migration. 

How Avo helps 

Intelligent Test Creation converts existing process documentation, operational runbooks, and functional specifications into automated test coverage. Engineering and operations teams validate their own processes through a no-code platform without specialist QA dependency. 

Energy and Utilities Processes Avo Protects 

Group (27)

Asset Management and Plant Maintenance

Preventive maintenance, work orders, inspections, and asset lifecycle workflows across Dynamics 365 Field Service, SAP PM, Oracle EAM and SCADA systems.

Work Order Management

Dynamics 365 Field Service and Work Order Management

Work orders, crew dispatch, mobile execution, and asset updates across D365 Field Service, SAP PM, and Oracle EAM.

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Procure-to-Pay for Asset-Intensive Operations

Spare parts procurement, vendors, POs, invoices, and payments across ERP and supplier systems.

Revenue

Customer Billing and Revenue Assurance

Metering, billing, payments, and revenue reconciliation across SAP IS-U, Oracle Utilities, Dynamics 365, and metering systems.

Group (26)

Record-to-Report and Regulatory Financial Reporting

Financial close, regulatory reporting, sustainability disclosures, and SOX controls across ERP platforms.

Enterprise Systems Avo Supports in Energy and Utilities

Dynamics 365 SAP S/4HANA SAP IS-U SAP Fiori Oracle Fusion Oracle Utilities D365 Field Service Maximo GIS Applications SCADA Integrations Metering Systems APIs & Middleware

Why Traditional Testing Approaches Fail Energy
and Utilities Organizations 

Industry challenge

  • Manual regression during migration blackout periods
  • SAP Fiori updates break asset and procurement test scripts
  • Billing configuration tested after tariff changes
  • Engineering teams excluded from ERP validation

Business impact

  • Program delays, consultant overrun, operational disruption risk
  • Maintenance backlog undermines program confidence
  • Silent billing errors across thousands of customer accounts
  • Over-reliance on IT and SAP partners for process testing

How Avo helps

  • Automated coverage of asset and billing processes at migration pace
  • Self-healing automation that survives every Fiori wave without rework
  • Automated validation of tariff calculation and revenue assurance before every change
  • No-code platform for asset managers, engineers, and billing operations teams

Three Pillars. One Platform

Avo Platform delivers Enterprise Business Process Assurance for ServiceNow environments 
across three interconnected capabilities. 

Intelligent Test Creation

Intelligent Test Creation

Convert operational runbooks, maintenance procedures, and functional specifications into automated test suites. Engineering and asset management teams build validation coverage from the processes they already own - without specialist QA resource dependency.

Intelligent Automation Sustainability

Intelligent Automation Sustainability

Keep asset management, billing and regulatory compliance test suites current across every ERP release, SAP Fiori update, D365 wave, and tariff configuration change. Self-healing automation maintains coverage without manual maintenance cycles between releases.

Intelligent Quality Design and Governance

Intelligent Quality Design and Governance

Prioritize test coverage based on asset criticality, regulatory obligation, and billing cycle proximity. Every release decision carries explicit assurance intelligence - so operational teams can approve ERP changes with confidence, not with operational risk exposure.

Why Avo is Different for Energy and Utilities 

Traditional Energy and Utilities QA approach
Avo Assure

Manual testing consuming specialist engineer time 

No-code validation for engineering and operations teams 

SAP Fiori updates break asset and procurement scripts 

Self-healing automation that survives each Fiori wave 

Billing errors discovered after generation runs

Automated tariff and revenue assurance before every configuration change 

Regulatory evidence assembled at inspection time 

Built-in audit-ready traceability for NERC CIP and SOX compliance 

Asset failures linked to untested ERP processes 

Business process assurance protecting operational continuity 

Business Outcomes That Matter

90%

More than 90% Test Automation Coverage

85%

85% Lesser Maintenance Required 

80%

Reduction in efforts needed to create and execute tests